Objectives

• Work remotely to service and repair vehicles/trailers.
• Detect and diagnose any additional faults for further repair within the Service Department.
• Ensure all work is completed safely and complies manufacturer and industry guidelines.
• Fulfil all tasks to the customer's complete satisfaction.
• Help the service department achieve industry-leading standards of process efficiency.

Customer Focus

• Listen effectively and communicate clearly.
• Use every contact with the customer to build a relationship.

Operational Focus

• Good Housekeeping.
• Maintain health and safety procedures.
• Complete all documentation to a high standard of accuracy.
• Create and maintain positive working relationships.
• Contribute to improve service processes.

Business Focus

• Work with other areas of the business to improve customer care.
• Appreciate the impact of wider business issues on Brian Currie Milton Keynes Ltd.
• Represent the DAF Trucks and Brian Currie Milton Keynes Ltd at all times.