(Maternity cover - 12 months from January 2026)
What We’re Looking For:
- A passion to deliver a high standard of customer service.
- An organised individual who can deal with many tasks and the curve balls that come.
- Excellent telephone, written and face-to-face communicational skills
- The ability to use systems with confidence and to organise and prioritise work.
- The ability to multitask.
- A team player.
- Main dealer experience essential, VAG experience an advantage.
Key Responsibilities:
- Establish rapport with and provide outstanding care to the customer
- Book in customer vehicles for servicing and repairs, with the objective of maximising labour and parts sales and workshop efficiency
- Arrange alternative transport for the customer (courtesy vehicles where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
- Advising Customers of required essential work
- Objection handling
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
What we can offer:
- Representing a very well respected Manufacturer of Commercial Vehicles
- Joining a high performing team of dedicated individual’s within a fantastic local company
- Very good earning potential - uncapped bonus
- A people focused environment with a good balance of people and task.
